Our Guarantee

PRODUCT WARRANTIES

HARD CASE LIFETIME WARRANTY- Hard cases are guaranteed against defects in materials and craftsmanship for the life of the case to the Original Owner with Proof of Purchase from Fuerte Cases or our authorized dealers.  Defects in materials and workmanship excludes normal wear and tear.  Cases are guaranteed to be watertight when properly closed with undamaged O-rings in place.  Any liability, either expressed or implied, is limited to repair or replacement of the case and not its contents.  This guarantee is void if there is evidence of excessive abuse or blatant neglect beyond normal and sensible wear and tear, and also if there is any modification made to the case or the cases are exposed to a caustic substance.  We will supply replacement parts (handles, pins, latches) or repair a case or replace a case for an original owner (as defined above) with Proof of Purchase and determination that the warranty claim is valid. All determinations made by Fuerte Cases will be within our sole discretion and will be final. We reserve the right to request pictures or issue an RMA for return of a product under warranty for quality inspection. Case Foam inserts are guaranteed from manufacturers defect and must be reported to Fuerte Cases within 30 days of purchase date.

BACKPACKS-Fuerte Cases warrants Backpacks to be free from workmanship and material defects up to One (1) year from the date of purchase as evidenced on packing slip or invoice to the Original Owner with Proof of Purchase from Fuerte Cases or our authorized dealers. Additionally, and for the purposes of this warranty, "workmanship and material defects" is defined as defects arising from the manufacturing process, including loose or broken seams, malfunctioning hardware/zippers, and flawed fabrics. Defects do not encompass the results of ordinary wear and tear. Backpack foam inserts are guaranteed from manufacturers defect and must be reported to Fuerte Cases within 30 days of purchase.   

Exclusions from Coverage

  • Products purchased other than from Fuerte Cases or from an authorized Fuerte Cases dealer (Proof of Purchase is required)
  • Damage resulting from abuse, misuse, or improper care.
  • Damage resulting from extended wear and tear.
  • Damage resulting from tampering or a customer modification; and
  • Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you).

These warranties are the exclusive warranty provided by Fuerte Cases relating to the Products and, to the maximum extent permitted by law, Fuerte Cases disclaims all other express or implied warranties.